Thank you for buying products from Backyard Discovery!

We appreciate the chance to have your business and want you to be completely satisfied. To that end, many of your questions can be answered or resolved very quickly by checking out the assembly instructions, looking on the website, or talking with our Customer Service team. It is rarely necessary to return a product since we can resolve nearly anything and will work to do so promptly and to your satisfaction.

However, in the unlikely event you need to return a product and so you won't be disappointed or surprised by our policies, please read the policies below BEFORE you buy from us. Because most of our products are very heavy and large, it costs quite a bit of money to deliver and handle them so returns can be very costly.

Delivery and Handling:

With the exception of playhouses, all our products are delivered by one of our specialist 2-person couriers, who are very experienced in handling heavy and bulky products. Playhouses will be delivered by the same couriers, but due to their smaller size, may only require one person to deliver. The driver will take your item to an area of choice such as driveway, garage, or garden providing there are no issues with access.  

The driver will not require assistance unloading your product. Any assistance you give the driver, whether the driver requests it or you offer, is solely at your own risk. We are not responsible for ANY injury you or anyone else receives from any part of the delivery process.

Receipt of Products:

You are responsible for checking the delivery and if necessary, either refusing it or noting damage upon receipt. If you do not do this, neither the carrier nor Backyard Discovery will be responsible for any damages or charges associated with replacement of parts damaged in shipping that you accepted.

Cancellations:

If you cancel your order prior to delivery, we will cancel the transaction and no fees or charges will apply.

If you wish to cancel after your order has shipped, but before you receive it, you must refuse the shipment upon delivery. Your refund will be based upon our policies stated here.

Once you receive your order, returns are processed under our policies stated here.

Replacement Parts:

Sometimes parts are damaged during delivery or missing from a kit box. Don’t worry! We'll get you the right part quickly so your assembly won’t be held up any longer than necessary. Please click here to send us information about you and the parts you need. To speed our response up, please tell us which product you have, when you bought it, and the part numbers of the parts you need. Don’t forget your delivery address.

We deliver replacement parts via FedEx and are dispatched from the USA. Our average lead-time is 5-7 days.

Warranty:

Each product’s instruction manual contains the specific warranty as it applies to that product.

Refunds:

Your refund will be based upon our policies stated here.