REFUNDS

If you are dissatisfied with a product that you bought from our website (www.backyarddiscovery.co.uk) and wish to return it for any reason other than a shipping error, defect or damage, call us on 01793 205 322 or email us at ukcustomerservice@backyarddiscovery.com

One of our Customer Service representatives will provide you with simple instructions for returning and obtaining your refund. Please have your order information ready when you call. Issues including shipping errors, defects, or damaged parts can be resolved quickly and do not require return of the product to resolve.

Return and Refund Specifics:

1. We will only accept a return if you contact us within 30 days of receipt of your product.

2. Due to the heavy, bulky nature of our products, they require specialist 2-person handling. We will therefore arrange collection of your item; however, we will deduct £50 from your refund to help cover the costs.

3. If you are returning your item for any reason other than warranty, then the product must be in a like‐new condition in original packaging. Once received back into our warehouse, we will inspect the item. If we are unable to sell the item due to issues with packaging, damage or missing parts, we may decide to issue a partial refund at our sole discretion.

We strongly advise that you take pictures of your item prior to collection.

Please note, it can take a few days for the item to come back into our warehouse and so it can take up to 10 working days to issue a refund.

4. Refunds will be made by crediting the original method of payment (i.e., credit card, etc.), these can take 2-5 working days to process, depending on your provider.

5. Please be aware, we will not accept returns for products that you purchased elsewhere. If you purchased your product from another retailer, then please check their specific return and refund policies.

 

We care about your experience with Backyard Discovery, and we are here to support you. If you need any help with installation, maintenance, spare parts or anything else then please do not hesitate to contact us, where our friendly and knowledgeable team will be happy to help you.